Episode 28: How failure can lead to your biggest success with Tania Rishniw

Do your employees operate with a license to innovate? It's an interesting concept. When you have a real problem to fix where usual solutions haven't worked, understanding the benefits and risks of innovating and articulating that to others around you gives you a licence to try a new and different way forward. But you have to be prepared for failure to be a part of that. Tania Rishniw, Deputy Secretary of Employment and Workforce at the Department of Employment and Workplace Relations (DEWR) joins us in our latest episode to talk about this and much more about how failure can lead to your biggest success.

Listen to episode twenty-eight:

Also available on Apple Podcasts and Spotify:

About this episode:

This episode showcases an engaging and authentic leader whose experience in crises and uncertainty offers excellent advice on overcoming challenges, managing risk, innovating, and building resilience.

Tania talks about how it's necessary sometimes to know not what to do before you can figure out what to do, and you need to think through contingencies and plan for those when you're innovating.

In a point often made by senior leaders in past episodes on overcoming setbacks and building resilience, Tania also acknowledges that you can't get to becoming an SES leader or manager without having made mistakes or experienced times when things haven't gone according to plan.

Tania looks back on those times in her career. She shares a specific example from when an environmental impact assessment's advice that she was involved with to a minister didn't go according to plan. That experience helped her learn an important lesson: Sometimes, the answers to ministers and government are that there is no actual basis for them to make a specific decision. You have to fight your natural inclination to try and give them different options unless it is robust and well-seasoned advice.

Tania also describes her time working on the crisis response to the Montara Oil Spill in 2009, an unprecedented time in Australian history. There was no playbook to follow, so they had to try different things to manage it and think about a different way of operating.  

As she looks back on leading in these times of uncertainty, Tania offers terrific advice that's helpful to anyone overcoming challenges in their workplace and working in uncertainty. This includes having clarity of objectives and a common purpose, building trusted relationships with others, having a team around you that gives you strength, and focusing on an outcome without blaming others when something goes wrong.

Another important element is storytelling because occasionally, you need relativity, perspective, and the knowledge that others have dealt with issues just as hard to help you keep going.

Find out more about this Trailblazer:

Tania Rishniw

Deputy Secretary

Employment and Workforce

Department of Employment and Workplace Relations

Tania is the Deputy Secretary of Employment and Workforce, in the Department Employment and Workplace Relations in the Australian federal government. She leads a range of programs that enable services to support and help people overcome barriers and develop skills to gain employment.

 Prior to commencing with DEWR, Tania worked in the Department of Health from 2015-23 delivering primary and community care policy and programs. She has worked for over 20 years in public administration, across areas of social, environmental, and economic policy.

 Before being appointed as Deputy Secretary in May 2020, she held senior positions in the Department of the Prime Minister and Cabinet, Department of Finance, Department of Education and Employment, and Department of Environment.

 Tania has delivered policy reform at the federal level in environmental and financial regulation, First Nations' employment and education, primary care and mental health, and service delivery. She led the response to the Montara oil spill, has represented the Australian Government at the United Nations, and successfully negotiated with states and territories in areas of hospital funding, mental health and suicide prevention, primary care COVID arrangements and wider health reform.

 Tania has a Bachelor of Laws (Hons) and a Bachelor of Arts in Psychology, as well as holding an Executive Master's Degree in Public Administration.

Tune in next week as we speak to a new trailblazer in another episode in our series on Thriving in Uncertainty.

Thriving in Uncertainty with Marie Boland

Our next Trailblazer’s interest in history and learning from it, particularly the history of labour movements and work, has been a common theme that has led her throughout her fascinating career. Marie Boland, Chief Executive Officer at Safe Work Australia, discusses this further in our latest episode on Taking the Path Less Travelled.

Listen to episode twenty-one:

About this episode:

Marie talks about growing up in Ireland and how her dad, who was a great history buff, used to take them around Dublin, telling stories and looking at statues of famous people. He particularly liked stopping at statues of great union leaders, and the stories and figures stuck with her.

After moving to Australia in 1992, Marie worked as a curator in museums. While working at one particularly council-run museum, Marie had the opportunity to be a staff representative during council amalgamations in South Australia, where she was part of the negotiations and enterprise bargaining. And the rest, as they say, is history. Through this experience, Marie ultimately became a union member, reigniting her interest in law and then studying law with the long-term aim of being a labour lawyer and working in industrial relations.

Listen in to hear from Marie as she talks about both personal and professional drivers that keep her going during confronting and tough times at work. She explains how she is focused on harmonising and strengthening tripartism during her tenure as CEO of Safe Work Australia, working with unions, businesses, and the government to reach consensus outcomes. Marie also talks about how she believes your time will come and the importance of backing yourself.

We also discuss Marie’s 2018 national review of model work, health, and safety laws and how this helped to influence the Commonwealth to change the 2011 regulations to include psychological health. Together, we discuss the pivotal role that leaders need to play in keeping up to date with what’s going on in their organisation through risk management and consultation and the importance of the work design piece in potentially eliminating potential hazards at the point of deciding how work is done.

Whether you believe in fate or not, this enthralling episode is a testament to how interests and passions in your life, even from a young age, can help lead you to the path you were meant to be on.  

Episode references:

Codes of Practice

https://www.safeworkaustralia.gov.au/law-and-regulation/codes-practice

Find out more about this Trailblazer:

Marie Boland

Chief Executive Officer

Safe Work Australia

Marie Boland has been the Chief Executive Officer of Safe Work Australia since 1 November 2023.

Marie is a Member of Safe Work Australia and its subsidiary committees and a Commissioner of the Safety, Rehabilitation and Compensation Commission. She is a member of the Respect@Work Council and the G20 Occupational Safety and Health Expert Network, and an observer on the Heads of Workplace Safety Authorities and the Heads of Workers’ Compensation Authorities.

Before joining Safe Work Australia, Marie offered independent work health and safety and workplace relations consultancy services.

Marie’s work health and safety experience spans many roles, including completing the 2023 review of the Office of the Federal Safety Commissioner, the 2022 Review of the Conduct of Work Health and Safety Prosecutions in the Australian Capital Territory, an independent review of the South Australian local government sector's One System WHS Management System in December 2020 and the 2018 National Review of the model work health and safety laws (Boland Review). Marie was the 2021 Inaugural Thinker in Residence at the University of South Australia's Psychosocial Safety Climate Global Observatory. Marie has held senior roles at SafeWork South Australia as an Executive Director, Policy and Community Engagement Director and Chief Policy Officer.

Marie holds a Bachelor of Arts (Hons) and Master of Arts from University College, Dublin, and a Bachelor of Laws (Hons) from the University of Adelaide.

Tune in next time as we speak to a new trailblazer in another episode in our series on Thriving in Uncertainty.

Thriving in Uncertainty – Episode Seven with Maree Bridger

Failure is often regarded as a bad word in the workplace. No one wants to fail or intentionally sets out to, and it can make you feel pretty terrible when something you are working on goes wrong. Reframing failures positively by rallying around those colleagues and helping them work through them can turn failures into successes, and importantly, it can build resilience in a team, which is essential for embracing challenges, turning them around, and thriving in uncertainty.

Having leaders who acknowledge their mistakes early and take accountability for their team's mistakes by owning them as their own without directing blame to the individual builds a culture of respect. It helps to shift the perception of failure in a team.

Joining us to discuss this further is Maree Bridger, Chief Operating Officer at the Department of Infrastructure, Transport, Regional Development, Communications, and the Arts.

Maree details the three key things that underpin planning work and help her department with anticipation, proactivity, and responsiveness to priorities that serve multiple ministers. She also explains how her department overcame scepticism to view 'red as your friend'—and how encouraging others to share projects or initiatives that aren't going well helps colleagues rally together to work through challenges.

In this compelling chat, Maree shares experiences from her career from times when things haven't gone to plan and how she has kept moving forward and turned things around through active listening and engagement. She also offers a different perspective on how organisations view innovation and how often, when you are in the trenches, you don't necessarily look around you to realise how far you've come.

Don't miss this uplifting chat with an inspiring leader about changing how we view failures at work.

Listen to episode seven:

Also available through Apple Podcasts and Spotify:

Find out more about this Trailblazer:

Maree Bridger

Chief Operating Officer

Department of Infrastructure, Transport, Regional Development,   Communications, and the Arts

Maree has worked in the APS for 16 years across a range of policy, program, regulatory, corporate and service delivery functions and she has held senior roles at Services Australia, the Department of Immigration and Border Protection and the Australian Customs Service.

Prior to the APS Maree had seventeen years in the private sector and held roles at the Shell Company, Osborne Computers and Austar United Communications. Prior to her move to the public sector, Maree worked as a consultant for eight years, with a specific focus on organisational change, strategic planning, maximising competitive advantage and building organisational capability.

Maree has a Bachelor of Economics from ANU, Executive MBA from the AGSM at UNSW and is a Certified Practicing Accountant.

Tune in next week as we speak to a new trailblazer in another episode in our series on Thriving in Uncertainty.